The Background

Keats Insurance Agencies helps clients navigate complex insurance decisions while managing the operational demands of a growing agency. Like many insurance teams, Keats spends significant time managing backoffice workflows, documentation, and administrative tasks that require accuracy, attention to detail, and insurance expertise.

By bringing Cara into their daily operations, Keats has been able to streamline workflows across quoting, coverage analysis, document review, and client communications, giving their team more time to focus on sales, retention, and most importantly, serving their clients.

The Challenge: Managing Complex Insurance Workflows

A large part of Keats’ day-to-day operations involves work that is essential to delivering quality service but can be time-intensive, including creating schedules of insurance, preparing proposals, reviewing policy documents, comparing coverage, and responding to client requests.

While some of these tasks could be delegated, additional support requires significant time for training and oversight. Keats needed a way to reduce repetitive operational work while maintaining the expertise, review, and judgment required in insurance.

The Solution: An AI Solution Built Around Insurance Workflows

Keats uses Cara as an AI workflow assistant across a wide range of daily processes, including:

• Proposal creation and application cover letters

• Schedules of insurance

• Coverage comparisons

• Policy and document review

• Risk determination assistance

• Creating workflows and SOPs

Rather than replacing existing processes, Cara acts as an extension of the Keats team, helping employees complete time-consuming work faster while keeping insurance professionals in control of final decisions. Over time, Keats has expanded how they use Cara across their agency, applying it to both repeatable workflows and custom processes tailored to their unique needs.

The Impact: Giving the Team Time Back for Higher-Value Work

Since implementing Cara, Keats has integrated AI into hundreds of workflows across their agency. From reviewing complex documents to generating client-facing materials, Cara has become a valuable part of their day-to-day operations.

Keats has used Cara across a variety of tasks and has triggered 14,432 workflows, supporting a wide range of insurance processes, including:

This adoption reflects how Cara has become integrated into Keats’ daily workflows, helping the team streamline complex insurance work and spend less time on manual processes.

Through these AI-supported workflows, Cara has helped Keats save an estimated 951 hours of staff time, giving the team back approximately 37 hours every week to focus on what matters most: serving clients and growing the business.